Order cancellation

You may cancel an order placed on Wings & Flights before it is shipped. Once the order is dispatched, cancellation is not available — please refer to our Returns & Refund Policy.

How to cancel

Email us at Fly@wingsandflight.com or use Contact Us with your order number and registered email/phone.
You can also message us on WhatsApp from the website footer with your order details.
We will confirm cancellation by email or WhatsApp once verified.

When cancellation is allowed

Before shipping: Full cancellation is usually accepted for standard stocked items (accessories, propellers, helmets, etc.).
After shipping: Order cannot be cancelled. You may request a return under the returns policy if eligible.
Custom / built-to-order / inquiry-based gear (paramotors, wings, trikes, special configurations): cancellation may not be possible once production or sourcing has started. Any deposit may be non-refundable as stated at checkout or on the quote.

Refunds after cancellation

For paid orders cancelled before shipping, refunds are initiated within 5–7 business days of confirmation. The amount is credited back to the original payment method (card, UPI, net banking via Razorpay). Bank timelines may take longer to reflect the credit.

Wrong / incomplete orders

If we made an error (wrong item, damaged on arrival, missing parts), contact us immediately. We will arrange a replacement or refund as appropriate.

Contact

Questions about cancellations? Contact our team — we respond during business hours listed in the footer.

Cancellation Policy